Watch a video tutorial on how to manage transactions in the merchant portal here.
Once a customer checks out, a unique transaction ID is created. Merchants can manage Bread transactions using any of the following channels:
- The Bread merchant portal: View the transaction details of each Bread order
- The Bread back-end API: Use the transaction ID to make updates
- A supported third-party platform: Make changes using the admin panel
To update a transaction’s status, the following actions can be taken:
- Authorize: A necessary step in the Bread order management process, authorization indicates that an order is legitimate. Once you authorize an order, Bread guarantees funding upon fulfillment as long as you abide by Bread’s shipping policy and the rules therein.
Merchants: We recommend issuing an authorize command through Bread’s API immediately at the time of checkout; in the event of an issue, you will be able to immediately let the customer know if the authorization has failed, and you will know not to fulfill the order until the issue has been addressed.
- Settle: Settlement should only happen upon fulfillment. Once a transaction is settled, the customer’s loan formally begins and the merchant should expect to receive funding.
Merchants: Bread will initiate payment to you within 2-4 business days after settlement.
Customers: Settling triggers Bread to start the clock on the customer’s loan, meaning that the customer will owe the first payment installment within 30 days after settlement.
- Refund (refunds can only happen with settled loans): Issues a full or partial refund after a transaction is settled
Merchants: If no amount is specified, the full transaction will be refunded. Refunds cannot be reversed in the Bread system, so please be sure the amount you are refunding is accurate.
Customers: A refund only applies to the principal balance of the loan. If the refund occurs 30 days after the transaction is settled, any interest charges incurred at that point will not be refunded. In the case of a partial refund, future monthly installment amounts will automatically update to reflect the smaller principal amount.
- Cancel (Cancellations can only happen with authorized or pending transactions): Cancels all or specified part of the transaction before it’s been fulfilled and settled
Merchants: Full or partial cancellations cannot be undone.